In this article we're answering our most frequently asked questions about Nomos One account. If you have questions about IFRS 16, check out our IFRS 16 FAQ article.
Managing your Organisation
Q: Can I move existing agreements to a new organisation?
Existing agreements can't be cloned or copied into a new organisation, unless done so manually. For instructions on how to move an Agreement to a new Organisation, click here.
Q: Can I create a new Organisation myself?
Users can't create Organisations themselves, but can request the Support Team to do it for them. Please contact our Support Team (support@nomosone.com) for help with this.
Q: How do I modify the Users in an Organisation?
Users that have Administrator access can add or remove users in an Organisation. For information on how to do this, read this article.
If you don't have Administrator access, please ask someone within your company who does have Administrator access to either make the necessary modifications or upgrade your access.
Q: How do I set the default currency for an Organisation?
Users that have Administrator access can set the default currency for an Organisation. For more information, check out this article.
Q: What Organisations and Agreements make up my invoice?
If you would like to view a list of the Organisations and Agreements that make up your invoice, please contact our Support Team (support@nomosone.com). Alternatively, a user from your company who has access to all of your Organisations will be able to collate that information by running a report listing each Agreement for each Organisation.
Login and Account
Q: Why can't I login even though I know my password is correct?
This could be because you're entering your email address using capital letters. Please re-enter your email address in lower case and try login again.
Q: I'm a new User - why have I not received a user setup email?
Check that your account has been created by someone at your company, or by the Nomos One Support Team. If it has, check your Junk or Spam folder for your invite email.
If an email still hasn't arrived, navigate to the Nomos One Sign In page, and click Forgot Password. This should send another email to your Inbox, Junk, or Spam folder. Make sure you type your email in with all lower case characters. If this still doesn't arrive, contact our Support Team (support@nomosone.com) for assistance.
Q: Why can’t I reset my password?
When resetting your password, if you encounter a message saying "Could not reset password for the account, please contact support or try again", this is because you entered your email address using capital letters. Please re-enter your email in lowercase letters, and you should be able to reset your password.
Q: I'm trying to reset my password - why have I not received the password reset email?
Sometimes emails will be filtered into the Junk or Spam folder, please check these for the password reset email. If the email isn't in those folders, contact our Support Team (support@nomosone.com) for assistance.
Q: Why can I not see the Organisation sidebar?
If the Organisation sidebar is not showing, it may just be that you haven’t expanded it. To expand the sidebar, click the button in the top left-hand corner.
If it still won’t expand, check that you are using Google Chrome as your web browser. If not, this is most likely causing the problem, so switch to Google Chrome and this should resolve the display issue. Also make sure that your Google Chrome is up to date.
Bulk Uploading
Q: What can be bulk uploaded?
Nomos One can bulk upload:
- Custom Fields
- Initial IFRS 16 settings. This does not include subsequent modifications to IFRS 16 settings.
- Base contractual agreements (excluding Events and additional payment fields).
To read more about what contractual data can be bulk uploaded, click here.
Q: Can I bulk upload my firm’s own data?
Users can't bulk upload their own data. If you are currently working through the onboarding process, you'll need to fill out the relevant bulk upload form sent to you by the Nomos One Team, send it back to us, and we will do the work for you! If you are an existing customer, however, you will need to reach out to our Support Team (support@nomosone.com) if you would like our team to bulk upload any data for you. Please note that there may be a cost associated with this.
Q: How long does it take Nomos One to bulk upload data?
As long as the form/s have been filled out correctly, taking into account any formatting required, it takes only a few minutes.
Data Entry
Q: Why can't I drag and drop parties onto their respective roles?
Check that you're using Google Chrome as your web browser. If not, this is most likely causing the problem, so switch to Google Chrome and this should resolve the display issue.
Q: Why are dates I’ve entered displaying as 1970 or Invalid Date?
This could be because Nomos One has not been allowed through the firewall on your computer.
To fix this you will need to allow *nomosone.com and *.nomos.one through the firewall. If you are unsure how to do this, ask your firm’s IT Team or anyone else with technical knowledge and they should be able to set this up for you.
If this still doesn’t fix the date display issue, it is likely because you are accessing Nomos One through another software that has its own built-in firewall. You will need to contact the providers of this software and ask them to rectify this.
Q: Why should I complete events in chronological order?
To ensure that workflow processes correctly from event change to event change, we highly recommend completing events in chronological order.
Example: If you have two events, a CPI Rent Review scheduled for January 2020 and a Variation Event (that alters rent) scheduled for June 2020, we recommend to complete the CPI Rent Review before the Variation Event so that the system processes the rent changes between the two events correctly.
Q: My completed Event is displaying the wrong changes at the Data step. How do I fix this?
This usually happens when a user has completed a later Event first, and then returned back to an earlier Event. There may be several reasons for this, such as the data for the earlier Event being unknown, but known for the later Event.
To resolve this issue, Repair (reopen) each of your Agreement Events backwards from present day in chronological order until you reach the Event displaying the incorrect data.
On the Event displaying the incorrect information, you'll need to Repair then Reset this Event. You can then re-complete it with the correct data.
Next, re-complete all other reopened Events in chronological order by navigating straight to Step 4 and clicking Complete at each scheduled date.
Please note: The data you entered previously should have saved across all other Events when they were reopened, but we recommend to double check this before you complete each one.
Q: Why does the Sub-Mode not work?
This feature is a legacy feature and will not change anything in an Agreement. It is set to be removed in future. If you are needing to set your Agreement as hold-over, month to month, or any of the other options which display under sub-mode, we have guidance on how you can do this in this article.
Nomos One does not provide or purport to provide any accounting, financial, tax, legal or any professional advice, nor does Nomos One purport to offer a financial product or service. Nomos One is not responsible or liable for any claim, loss, damage, costs or expenses resulting from your use of or reliance on these resource materials. It is your responsibility to obtain accounting, financial, legal and taxation advice to ensure your use of the Nomos One system meets your individual requirements.